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psb Lifecycle Service

Our service – your security

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Ensuring maximum system availability, along with high performance and a long service life. It creates the secure framework for highly-available and effective intralogistics. Particularly, for example, in multi-shift operation and JIT production ,or if in e-commerce goods are dispatched according to the “same-day-delivery” principle.

The individually coordinated psb service packages cover all services that are necessary for the successful operation of a highly complex, automated intralogistics system. Our service modules interlink with each other and range from operator training to maintenance and quick assistance in the event of a fault.

Of course, our company philosophy “everything from a single supplier” also includes the psb lifecycle service. Because only a company that designs, implements and programs all elements of a system is able to offer its customers good and long-term service during the system’s entire service life.

We are there for you: No middle-men and no call centre.

 

 

Training

Operator and maintenance personnel training is the basic element of a smooth system operation. We provide the various training modules both at our main offices in Pirmasens and at our customers’ own premises.


Spare parts supply

At psb intralogistics, our own high level ofn-house production depth also includes the supply of spare parts, throughout the entire service life of an intralogistics system. This provides for a high degree of availability of all system components. Thus, downtimes are reduced in the event of a problem , if  necessary, this is supported by courier delivery.


Maintenance

How high is the system workload? Are there parts of the overall system, which are subjected to a higher or lower workload?/ Considering these aspects, our experts carry out the preventive maintenance of the system installation.


Repairs

In association with our 24/7 service readiness, fast support by our own technicians reduces downtimes in the event of a fault.


Remote system access

All psb intralogistics systems have remote access. Whether it is for preventive remote maintenance or immediate assistance in the event of faults, remote system access is the most important tool of our service team. Because almost any issue can be solved via a remote diagnosis, where necessary together with a customer technician on site.


Service readiness

psb has a highly qualified, experienced service team for the mechanical components, control technology and software, who can intervene and provide our clients with further help anywhere in the world, round the clock, 365 days a year, in the event of a fault.

This chain of actions does not involve any call centre. The caller receives immediate assistance from a psb technical support engineer. Supervised from Pirmasens, our team works in collaboration with decentralised service offices both at home and abroad.


Retrofit

In addition to extending the service life, intelligent modular optimisations allow for a successful modification on the basis of changed business processes. This way, an adapted intralogistics system may continue to be the perfect solution to current and future company requirements.

Besides modernising mechanical components, the psb range of services covers the entire subordinate control system (PLC) including the electrical installation, and also the psb selektron software package.